Frequently Asked Questions

General

WHAT IS THE PEOPLE PLATFORM?

The People Platform is a cloud-based software that enables people and companies to interact in near real-time from any device, environment, or location in order to share information about their experiences with products and services. Using The People Platform, consumers and companies share valuable information freely, resulting in more meaningful, personalized and profitable interactions.

People are in control of the economy. People, as consumers of products and services, make decisions everyday that determine the fate of companies and our economy. Yet, 93% of people feel as though companies aren't listening, valuing or recognizing them. The People Platform was created to address this fundamental need to give people a strong, collective voice to share experiences, inform strategies, and influence change.

WHO CAN PARTICIPATE?

Anyone who carries their smartphone or tablet with them while they go about their daily routine may be invited to participate.

HOW DOES IT WORK?

The People Platform may invite you to participate and share information about your experience following your visit to any location or point of interest (e.g., while you are shopping, dining at a restaurant, going to the movie theater, working out at your health club, etc.). You can opt-in to voluntarily share your experience and receive cash, in the form of a digital gift card, for participating.

HOW DO I SIGN UP TO PARTICIPATE AND EARN MORE REWARDS?

There’s no need to sign up. If you use mobile apps that give you information based on where you are located (e.g,. Lyft, Waze, Weather), chances are that The People Platform will be able to interact with you and invite you to opt-in and participate to share your information. The People Platform sends you the invite through an app, website, or social media platform you already use (like Facebook, Instagram, Weather Channel). It is that easy.

The People Platform also has its own app that you can download and register to receive an invitation to participate in the Apple Store and Google Play, however presently the app is temporarily unavailable and will be re-released soon with an upgraded consumer experience.

DO I HAVE TO PAY TO USE THE PEOPLE PLATFORM?

No, you will never be asked to pay any money to participate in or engage with The People Platform.

WHAT ARE COMPANIES DOING WITH THE RESPONSES I PROVIDE?

Companies aggregate and utilize responses to better understand their consumers, the needs of the consumer and how they can develop products, services, and solutions that people need and to keep people safe. With the goal of building a mutually beneficial relationship between consumer and company, it empowers the consumer to be heard and provides feedback to brands to make positive changes.

HOW IS MY INFORMATION SHARED?

Click here to understand how your information is used: Privacy Policy

WHAT IS YOUR OPT-IN/OPT-OUT POLICY?

The People Platform has a double-layer opt-in policy for anyone that wants to participate. First, you must voluntarily choose to participate by clicking on the invitation and consenting to share information. After that, you will need to agree to our Terms of Use and Privacy Policy before you are asked to share your experience.

You can easily opt out of The People Platform at any time on our opt-out page.

Surveys & Qualification

HOW WILL I BE PROMPTED TO PARTICIPATE?

The People Platform will deliver an invitation to you to participate across a network of mobile apps, content sites and social platforms. This may include your activity feed on social media, or before or after a video content element.

HOW OFTEN WILL I RECEIVE INVITATIONS TO PARTICIPATE (OR HOW OFTEN CAN I PARTICIPATE)?

There is no limit to the number of invitations you may receive. You are limited to one response per study, but may participate in as many studies as you are invited to participate in.

IT SAYS I ALREADY ENTERED THE SURVEY BUT I HAVEN’T PREVIOUSLY. WHY IS THAT?

In order to complete each survey, you must have third-party cookies enabled and be using a modern browser (IE9, Firefox, Chrome). In some instances, having cookies blocked or an outdated browser will prompt the error message that you have already entered the survey, even if you have not, resulting in being unable to complete the survey. You may try changing your settings or browsing before attempting to retake the survey. If the error persists, you will be unable to complete the survey.

WHY DIDN’T I QUALIFY FOR THE SURVEY?

There may be a number of reasons you may not qualify for an individual survey. Surveys are time sensitive and each has different requirements for qualification. These may include daily, weekly or monthly limits, as well as additional limits for specific segments of respondents. Survey activities may close once requirements are met and you may see a disqualification message, either prior to beginning or while you are completing the survey. Additionally, our technology monitors responses and activity for fraudulent behavior. If your response is flagged as potentially fraudulent, you may be disqualified and ineligible for rewards, even if you have completed the survey per our Terms of Use.

CAN I INVITE MY FRIENDS TO PARTICIPATE?

You can encourage others to like The People Platform Facebook page or download “The People Platform” app. Participation can only be done through a direct invite from The People Platform to each consumer. Responses submitted from shared invitations may be disqualified per our Terms of Use.

Rewards

WHAT REWARDS WILL I RECEIVE FOR PARTICIPATING?

In appreciation of your time and feedback, after completing a survey, you’ll receive a digital gift card that you choose (e.g. Amazon gift card). You will be prompted to enter your information to claim your reward before completing the activity.

I WASN’T ABLE TO ENTER MY INFORMATION TO CLAIM MY REWARD/GIFT CARD +

Unfortunately, if you were not able to fully complete the survey before entering your reward information, you did not qualify.

WHEN AND HOW DO I RECEIVE PAYMENT FOR MY PARTICIPATION?

The cash reward you selected will be sent to you digitally within three (3) business days of successfully completing the activity and the completion resulting in a verified response.

I NEVER RECEIVED MY GIFT CARD

You may want to check your junk/spam filter because it could have been filtered. The gift card comes from “The People Platform via Tremendous” with the email address: rewards@reward.tremendous.com. The subject line is “The People Platform Sent You a Reward."

I NEVER RECEIVED MY TEXT

If you were prompted to enter your phone number to receive your reward and you did not receive your text, please email: tppsupport@thepeopleplatform.com. We will respond within 2 business days of your inquiry. Please include the phone number used when you qualified and completed the activity, the activity you participated in, and an approximate date of completion.

I CAN’T FIND THE GIFT CARD IN MY INBOX OR SPAM

If you can't find your gift card in your junk mail/spam folder please email: tppsupport@thepeopleplatform.com. We will respond within 2 business days of your inquiry. Please include the email address used when you qualified and completed the activity, the activity you participated in, and an approximate date of completion.

SUBMITTING A GIFT CARD INQUIRY FOR SOMEONE OTHER THAN YOURSELF

Each individual must send their own inquiry to tppsupport@thepeopleplatform.com. Each inquiry is logged and assigned to support for a resolution. Include the email address or phone number entered for the reward when you qualified and completed the survey, the activity you participated in, and an approximate date. We can only provide account information to the individual that fully completed the survey.

WHY DON’T I GET REWARDED EVERY TIME I TAKE THE SURVEY?

Please note it is one reward per individual per survey campaign. Regardless of how many submissions you have sent, either under the same email, phone number, or alias variations, you will only receive one reward. All subsequent entries are void (exceptions may apply and are activity specific).

I’M HAVING TROUBLE REDEEMING MY GIFT CARD

Please email help@tremendous.com for any questions or troubleshooting assistance that may be needed for redeeming your reward.

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